At @linear we optimize for solving customers problems & craft – not A/B tests, internal frameworks/OKRs.
To optimize for craft, give the builders control. To solve customer problems well, try to make the whole team have customer understanding.
Then combine these for the magic https://t.co/D1936hUMGt
Lane Shackleton (@lshackleton) is Chief Product Officer at @Coda_hq, where he’s led the product and design team for over eight years. Lane started his career as an Alaskan climbing guide, then as a reviewer of AdWords ads, eventually becoming a product specialist at Google, a Group PM at YouTube, and now CPO.
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