
Emotional Intelligence 2.0

With a journal, you can record what events triggered strong emotions in you and how you responded to them.
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
To listen well and observe what’s going on around us, we have to stop doing many things we like to do. We have to stop talking, stop the monologue that may be running through our minds, stop anticipating the point the other person is about to make, and stop thinking ahead to what we are going to say next.
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
Remember, the main goal of social awareness is to recognize and
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
Knowing who pushes your buttons and how they do it is critical to developing the ability to take control of these situations, maintain your poise, and calm yourself down.
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
Essentially, there are two ways to pick up the mood of an entire room. First, you can rely solely on your gut instincts.
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
The sooner you can hone your ability to spot safety,
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
Social awareness is your ability to accurately pick up on emotions in other people and understand what is really going on with them. This often means perceiving what other people are thinking and feeling even if you do not feel the same way.
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.
Travis Bradberry, Jean Greaves • Emotional Intelligence 2.0
Personal competence is made up of your self-awareness and self-management skills, which focus more on you individually than on your interactions with other people. Personal competence is your ability to stay aware of your emotions and manage your behavior and tendencies.