Difficult Conversations: How to Discuss What Matters Most
- We Have Different Information
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Talking about blame distracts us from exploring why things went wrong and how we might correct them going forward.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The Observer’s Insight
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Too often we confuse being emotional with expressing emotions clearly.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
You can establish an evaluation-free zone by respecting the following guidelines: share pure feelings (without judgments, attributions, or blame); save problem-solving until later; and don’t monopolize.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Order Matters: Acknowledge Before Problem-Solving
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
You have allowed the problem to continue unchecked by not having addressed it earlier.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
feelings transform themselves into judgments, accusations, and attributions.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
I didn’t realize some of this background. It sounds like there was a lot going on for you during all of this.