Crucial Conversations Tools for Talking When Stakes Are High
Kerry Patterson, Ron McMillan, Joseph Grenny, Al Switzler
amazon.com
Crucial Conversations Tools for Talking When Stakes Are High
Kerry Patterson, Ron McMillan, Joseph Grenny, Al Switzler
amazon.comBreak free of these Fool’s Choices by searching for the and.
Greta taught us that a small, mental intervention—the simple act of asking a potent question—can have a powerful effect on redirecting our hearts.
When it’s unsafe, you start to go blind.
The single biggest problem in communication is the illusion that it has taken place. —GEORGE BERNARD SHAW
DIALOGUE When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open. That’s
Remember, to know and not to do is really not to know.
What do I really want for myself? What do I really want for others? What do I really want for the relationship? Once you’ve asked yourself what you want, add one more equally telling question: How would I behave if I really wanted these results?
In short, you move from creating the right mind- and heart-set to developing and utilizing the right skill-set.
When it’s safe, you can say anything.