By using Kintsugi’s voice-analysis program, a nurse might be prompted, for example, to take an extra minute to ask a harried parent with a colicky infant about his own well-being. 

Psychologists have long known that certain mental health issues can be detected by listening not only to what a person says but how they say it, said Maria Espinola, a psychologist and assistant professor at the University of Cincinnati College of Medicine.

**Note:** These concerns are the same as in all applications of AI: bias, privacy, interpretability

One concern with the development of these types of machine learning technologies is the issue of bias — ensuring the programs work equitably for all patients, regardless of age, gender, ethnicity, nationality and other demographic criteria.

Other technologies add a potentially helpful layer of human interaction, like Kintsugi, a company based in Berkeley, Calif., that raised $20 million in Series A funding earlier this month. Kintsugi is named for the Japanese practice of mending broken pottery with veins of gold.

Patients with anxiety feel more tension in their bodies, which can also change the way their voice sounds, she said. “They tend to speak faster. They have more difficulty breathing.”

These technological advances come at a time when the need for mental health care is particularly acute: According to a report from the National Alliance on Mental Illness, one in five adults in the United States experienced mental illness in 2020. And the numbers continue to climb.

Founded by Grace Chang and Rima Seiilova-Olson, who bonded over the shared past experience of struggling to access mental health care, Kintsugi develops technology for telehealth and call-center providers that can help them identify patients who might benefit from further support.

Although A.I. technology can’t address the scarcity of qualified mental health care providers — there are not nearly enough to meet the country’s needs, said Dr. Bentley — there’s hope that it may lower the barriers to receiving a correct diagnosis, assist clinicians in identifying patients who may be hesitant to seek care and facilitate self-monit... See more