Being a Technical Account Manager (TAM) - A Day in the Life

I’m really trying to work with accounts to avoid problems, rather than fixing things once they are broken.

one of my most important jobs is to make sure my customer cases get the attention they need (whether it's from me or someone else.) Having this view also allows me to see trends for underlying issues. This allows me to make training recommendations for the customer or give the training myself if it's in TAM scope.

Because most TAMs are remote employees, they need to be able to actually work without someone breathing down their neck.

being a TAM is the best job I’ve ever had. It’s always a little hectic, with many balls being juggled at once, but my coworkers are amazing and helpful and my customers really seem to appreciate my efforts on their behalf. We don’t always feel like we’re winning against all of the problems that computers can bring, but we’re in the good fight toget

It's truly a job where every day is a chance to learn new stuff.