
Alchemy: The Surprising Power of Ideas That Don't Make Sense

In general, people are impressed by any visible extra effort that goes into a product:
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
‘The term affordance refers to the perceived and actual properties of the thing, primarily those fundamental properties that determine just how the thing could possibly be used. […] Affordances provide strong clues to the operations of things. Plates are for pushing.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
we generally find it easier to buy things that serve a single purpose.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
Complementary talent is far more valuable than conformist talent.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
the problem is that when ‘the rules are the same for everyone’ the same boring bastards win every time.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
However, what they have never asked, is whether people like efficiency as much as economic theory believes they do.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
If you propose any solution where the gain in perceived value outweighs the attendant expenditure in money, time, effort or resources, people either don’t believe you, or worse, they think you are somehow cheating them.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
As a result, like any social species, we need to engage in ostensibly ‘nonsensical’ behaviour if we wish to reliably convey meaning to other members of our species.
Rory Sutherland • Alchemy: The Surprising Power of Ideas That Don't Make Sense
We don’t value things; we value their meaning.